This policy explains when you get money back for a booking made on B6AI Connect, how much, and how long it takes.
When you cancel
The amount you get back depends on the business's cancellation terms and on how far ahead you cancel. The terms are shown before you pay, and the ones that apply to your booking are the ones in force when you booked. Before you confirm a cancellation, My bookings shows you exactly how much will come back. See the Cancellation Policy for how the terms work.
When the business cancels or declines
If the business cancels your booking, or declines it after reviewing it, you get back everything you paid, whatever its cancellation terms say.
When a payment fails
If a payment fails, nothing is taken. If your bank shows a debit for a payment that did not complete, it is normally reversed by the bank automatically within five to seven working days.
When you move a booking
Moving a booking to a time that costs less refunds the difference.
Bookings paid at the venue
If the business is paid in person, nothing is collected online, so there is nothing to refund when you cancel.
How and when you are refunded
Refunds go back to the method you paid with — the same card, UPI account or bank account. We start the refund as soon as the booking is cancelled. It usually reaches you within five to seven working days, depending on your bank.
If a refund cannot be started automatically, we record it and send it by hand, and you will be told. You can always check its status on the booking's page.
Something not right?
Write to support@example.com with your booking reference. If you are not satisfied with the answer, raise a grievance.